Privacy Policy

Privacy Policy

Last Updated: 15/08/2025

At Tides Home & Garden, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and store your data — whether you shop with us online or visit our showroom.

At a Glance

  • We collect personal data to process your orders, provide services, and improve your shopping experience.

  • We only share your data with trusted third-party partners where necessary, and never sell it.

  • You can control your marketing preferences and cookies at any time.

  • Your rights under UK GDPR include access, correction, deletion, and more.

Who We Are

Tides Home & Garden
18 High Street
Brentwood, Essex
CM14 4AB
Email: web@tideshomeandgarden.co.uk

What Information We Collect

We may collect personal data from you when you interact with us, including:

  • Name, email address, postal address, phone number

  • Order and payment details

  • Newsletter or marketing sign-ups

  • Information collected from cookies (e.g. IP address, device/browser type, referring pages, time spent on site)

  • Enquiries, feedback, or messages sent to us

  • In-store: CCTV footage for safety and crime prevention

How We Use Your Information

We use your personal data to:

  • Fulfil and deliver your orders

  • Provide customer service and support

  • Improve and personalise your experience

  • Contact you with marketing (only if you’ve opted in)

  • Analyse site traffic and product interest

  • Detect and prevent fraud or misuse

We do not sell your data to third parties.
We only share your data with trusted partners (e.g., delivery companies, payment providers, email platforms) to fulfil our services, and they must handle your data securely.

International Data Transfers

Some of our service providers (including Shopify) may store or process your data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses, to protect your personal information.

Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

  • Consent – for marketing communications (you can withdraw at any time)

  • Contractual necessity – to process and deliver your orders

  • Legal obligation – to comply with tax, fraud, or law enforcement requirements

  • Legitimate interests – to improve services and prevent fraud, balanced with your rights

Your Rights

You have the right to:

  • Access – request a copy of your personal data

  • Correction – update or fix your information

  • Deletion – ask us to remove your data

  • Restriction – limit how we process your data

  • Objection – opt out of certain types of processing

  • Portability – request to move your data to another service

To exercise these rights, email us at web@tideshomeandgarden.co.uk.

Marketing Preferences

If you’ve signed up for marketing emails or SMS, you can unsubscribe at any time via the links in our messages.

We may use tools such as Meta Pixel, TikTok Pixel, Google Ads, and Klaviyo to show you relevant offers based on your browsing or purchase history. We will only use these tools if you have opted in.

Cookies

Our website uses cookies to enhance your experience and analyse site traffic. Cookies are small files stored on your device that help us:

  • Remember items in your basket

  • Understand which pages you visit

  • Show you relevant ads

  • Improve site performance and design

You can manage your cookie preferences via your browser settings or any cookie banner we provide.

Third Parties We Work With

We may share limited data with trusted third-party partners to process orders, analytics, or marketing (if you have opted in). These include:

  • Shopify – our e-commerce platform https://www.shopify.com/legal/terms

  • Klarna – for payment options https://www.klarna.com/uk/terms-and-conditions/

  • Klaviyo – email and SMS marketing

  • Meta (Facebook & Instagram) – advertising

  • TikTok – advertising

  • Google – analytics and advertising

  • Couriers and fulfilment providers

All partners must comply with applicable data protection laws and keep your data secure.

Security & Data Retention

We take data protection seriously, using secure servers, encrypted payment processing, and restricted access to safeguard your personal data.

We retain your data only as long as necessary to fulfil the purposes we collected it for, including any legal, tax, or regulatory requirements.

External Links

Our site may contain links to other websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

Questions or Concerns

If you have any questions, wish to update your information, or request a copy of your data, please contact us:

Email: web@tideshomeandgarden.co.uk
Post: 18 High Street, Brentwood, Essex, CM14 4AB

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113