Privacy Policy
At Tides Home & Garden, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and store your data — whether you shop with us online or visit our store.
Who We Are
Tides Home & Garden
18 High Street
Brentwood, Essex
CM14 4AB
Email: web@tideshomeandgarden.co.uk
What Information We Collect
We may collect personal data from you when you interact with us, including:
- Name, email address, postal address, phone number
- Order and payment details
- Newsletter or marketing sign-ups
- Information collected from cookies (e.g. IP address, device/browser type, referring pages, time spent on site)
- Enquiries, feedback, or messages sent to us
- If visiting in-store: CCTV footage for safety and crime prevention
How We Use Your Information
We use your personal data to:
- Fulfil and deliver your orders
- Provide customer service and support
- Improve and personalise your experience
- Contact you with marketing (only if you’ve opted in)
- Analyse site traffic and product interest
- Detect and prevent fraud or misuse
We do not sell your data to third parties.
We only share your data with trusted third-party services (e.g. delivery partners, payment providers, email platforms) where necessary to fulfil our services. All partners are required to handle your data securely and responsibly.
Legal Basis for Processing Your Data
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:
- Consent – for email/text marketing (you can withdraw at any time)
- Contractual necessity – to process orders and deliver your goods
- Legal obligation – to comply with tax, fraud, or law enforcement requests
- Legitimate interests – to improve our services and prevent fraud, balanced with your rights
Your Rights
You have rights under UK GDPR, including:
- Access – request a copy of your personal data
- Correction – update or fix your information
- Deletion – ask us to remove your data
- Restriction – limit how we process your data
- Objection – opt out of certain types of processing
- Portability – request to move your data to another service
To exercise any of these rights, contact us at web@tideshomeandgarden.co.uk.
Marketing Preferences
If you’ve signed up to our marketing emails or SMS, you can unsubscribe at any time via the links at the bottom of our messages.
We may use tools like Meta, TikTok, Google Ads, or Klaviyo to show you relevant offers based on your browsing or purchase history.
We will only use your data for these purposes if you have opted in.
Cookies
Our website uses cookies to enhance your experience and analyse site traffic. Cookies are small files stored on your device and help us:
- Remember items in your basket
- Understand what pages you visit
- Show you relevant ads
- Improve site performance and design
You can manage your cookie preferences via your browser settings or through any cookie banner we use.
Third Parties We Work With
We may share limited data with trusted third parties for processing your orders, analytics, or marketing (where you’ve opted in). This includes:
- Shopify (our e-commerce platform)
- Klarna (for payment options) – Klarna’s Privacy Policy
- Email marketing and SMS platforms
- Social media ad platforms such as Meta and TikTok
- Couriers and fulfilment providers
All partners are required to comply with applicable data protection laws and keep your data secure.
Security & Data Retention
We take the protection of your data seriously. We use secure servers, encrypted payment providers, and access restrictions to protect your personal data.
We retain your data only for as long as necessary to fulfil the purposes we collected it for — including any legal, tax, or regulatory requirements.
External Links
Our site may include links to other websites. Please note we are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies separately.
Questions or Concerns
If you have any questions, wish to update your information, or request a copy of your data, please contact us:
Email: web@tideshomeandgarden.co.uk
Postal address: 18 High Street, Brentwood, Essex, CM14 4AB
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113