Returns

Returns & Refunds Policy

We’re confident in the quality and style of our pieces — each one is selected to make a statement in your home. But if something isn’t quite right, we aim to make the return process simple and efficient. Please review the conditions below to ensure your return is eligible.

Return Eligibility — At a Glance

To be eligible for a return and refund, your item must be:

  • Returned within 14 days of delivery.

  • Unused, unassembled, and in resaleable condition.

  • In its original packaging, including all protective materials and instructions.

  • Accompanied by valid proof of purchase.

We’re unable to accept returns for:

  • Sale or clearance items once dispatched.

  • Made-to-order or bespoke items.

  • Mattresses or hygiene-sensitive products once unwrapped.

  • Items without original packaging.

  • Items that have been used, assembled, or installed.

How to Request a Return

  1. Email us at web@tideshomeandgarden.co.uk within 14 days of receiving your order.
    Include:

    • Your full name and address.

    • Order number.

    • Reason for return.

    • Photos if the item is faulty or damaged.

  2. Once your return is approved, you have 14 days to return the item to us.

Return address:
Tides Home & Garden
18 High Street
Brentwood, Essex
CM14 4AB

Returning Your Item

You may:

  • Return your item using a tracked and insured courier, or

  • We can arrange a collection using our trusted delivery partners.

Collection costs: Typically £10–£80 depending on size, weight, and location.
For fragile or glass items, we recommend using our collection service to reduce the risk of damage.

Please note: We are not responsible for items lost or damaged in return transit unless using our arranged service.

Refunds are processed within 14 days of us receiving and approving your returned item. Original delivery charges are non-refundable.

Faulty or Damaged Items

We quality-check every item before dispatch, but in the rare event something arrives damaged or develops a fault, we’ll put it right quickly.

If your item arrives damaged or faulty:

  • Email us within 48 hours of delivery at web@tideshomeandgarden.co.uk.

  • Include your name, order number, and clear photos of the item and packaging.

We will then arrange one of the following:

  • A repair (if appropriate).

  • A replacement (where possible).

  • A collection and refund (if neither option is suitable).

Please retain the original packaging until the issue is resolved.

In-Store Purchases — Exchange or Credit Note Only

Items purchased in-store are not eligible for a refund, but we are happy to offer:

  • An exchange, or

  • A store credit (valid for 6 months).

Conditions:

  • Items must be in original packaging, in resaleable condition, and accompanied by proof of purchase.

  • The original payment cardholder must be present for exchanges.

  • Sale or clearance items are final sale and cannot be returned or credited.

  • Please check all items before leaving the showroom — we cannot accept responsibility for damage reported afterward.

  • Collection and restocking fees may apply.