Returns

We’re confident in the quality and style of our pieces — they’re selected to make a statement in your home. But if something isn’t quite right, we aim to make the return process as simple and efficient as possible. Please review the steps and conditions below to ensure your return is eligible.


Return Eligibility – At a Glance



To be eligible for a return and refund, your item must be:


  • Returned within 14 days of delivery
  • Unused, unassembled, and in resaleable condition
  • In its original packaging (including all protective materials and instructions)
  • Accompanied by valid proof of purchase



We’re unable to accept returns for:


  • Sale or clearance items once dispatched
  • Made-to-order or bespoke items
  • Mattresses or hygiene-sensitive products once unwrapped
  • Items without original packaging
  • Items that have been used, assembled, or installed



How to Request a Return



  1. Email us at web@tideshomeandgarden.co.uk within 14 days of receiving your order
  2. Include:
    • Your full name and address
    • Order number
    • Reason for return
    • Photos if the item is faulty
  3. Once approved, you have 14 days to return the item to us.

 

 

Return Address:

Tides Home & Garden

18 High Street

Brentwood, Essex

CM14 4AB


Returning Your Item



  • You may return your item using a tracked and insured courier, or
  • We can help arrange a collection using our trusted delivery partners
    • Collection costs typically range from £10–£80, depending on size and location
    • For fragile or glass items, we recommend using our collection service to avoid risk of damage



Please note: We are not responsible for items lost or damaged in return transit unless using our arranged service.


Once your return is received and approved, your refund (excluding original delivery charges) will be issued to your original payment method within 14 days.


Faulty or Damaged Items



We quality-check every item before dispatch, but in the rare event something isn’t right, we’ll put it right quickly.


If your item arrives damaged or develops a fault:


  • Email us within 48 hours of delivery at web@tideshomeandgarden.co.uk
  • Include your name, order number, and clear photos of the item and packaging
  • We’ll assess the issue and arrange:
    • A repair, if appropriate
    • A replacement, where possible
    • A collection and refund, if neither option is suitable



Please retain original packaging until the issue is resolved.


In-Store Purchases – Exchange or Credit Note Only



Items purchased in-store are not eligible for a refund, but we are happy to offer:


  • An exchange, or
  • A store credit (valid for 6 months)



Conditions:


  • Items must be returned in original packaging & in a resealable condition with proof of purchase
  • The original payment cardholder must be present
  • Sale or clearance items are final sale and cannot be returned or credited
  • We advise checking all items before leaving the showroom — we cannot accept responsibility for damage reported afterward
  • Collection& restocking fees may apply