Terms & Conditions

Welcome to tideshomeandgarden.co.uk. These Terms & Conditions govern your use of our website and any purchases made in-store or online with Tides Home & Garden. By purchasing from us or using our site, you agree to the terms outlined below.

About Us

Tides Home & Garden

18 High Street

Brentwood, Essex

CM14 4AB

VAT Number: 888580066

Contact: web@tideshomeandgarden.co.uk

Products

We sell a mix of in-stock, ordered-in, and bespoke made-to-order items. Product descriptions, prices, and lead times are displayed on our website or communicated at the point of sale.

• Colours and finishes may vary slightly depending on screen settings or natural materials.
• Measurements are approximate and may vary slightly, especially on handmade items.

Orders

Orders are confirmed once full payment has been received. We reserve the right to cancel any order in the case of:

• Stock unavailability
• Payment issues
• Errors in pricing or product details

Once an order is confirmed, changes may not be possible. For bespoke or made-to-order items, production begins promptly and cancellations may not be accepted.

Payments

We accept the following secure payment methods:

• Visa
• Mastercard
• Maestro
• American Express
• Discover
• Diners Club
• Elo
• PayPal
• Klarna – Flexible payments
• Clearpay

All card payments are processed securely. Klarna and Clearpay options are subject to eligibility and external approval.

Delivery & Collection

We deliver across the UK using a range of couriers or white-glove services for furniture.

• Delivery charges and lead times are shown at checkout or agreed in-store.
• Larger furniture may require two-person delivery and access checks.
• You may choose to collect from our Brentwood showroom at No. 18 High Street.

If delivery fails due to access issues or absence, re-delivery charges may apply.

Returns & Refunds

Online purchases:

• You have 14 calendar days from delivery to request a return.
• Returns must be unused, in original packaging, and returned at your own cost.
• Refunds will be processed within 14 days of receiving the item back.
• Delivery fees are non-refundable.

In-store purchases:

• We do not offer refunds for in-store purchases.
• Exchange or store credit is available within 14 days, valid for 6 months.
• Sale items are non-returnable.

Bespoke / Made-to-order items:

• Non-refundable and non-returnable once production has started, online or in-store.
• This includes items ordered in specific sizes, finishes, or made especially for you.

Faulty or Damaged Items

If your item arrives faulty or damaged, notify us within 48 hours with photos. We will arrange a replacement, repair, or refund based on the issue and product type.

Klarna

We offer Klarna’s “Pay in 3” and “Pay in 30 Days” options. These are credit agreements between you and Klarna Bank AB. Approval is subject to status. For Klarna terms, visit www.klarna.com/uk.

Price Match

We may match prices under the following conditions:

• The item is identical, in stock, and sold by a UK retailer with a showroom
• The price includes delivery
• The item is not on clearance or part of a promotion
  Requests must be made prior to purchase. Email web@tideshomeandgarden.co.uk.

Intellectual Property

All content on our site is owned or licensed by Tides Home & Garden. You may not copy or reproduce any content without permission.

Privacy & Data

We are committed to protecting your privacy. Please refer to our full Privacy Policy to understand how we collect, store, and use your data in accordance with GDPR.

Liability

We are not liable for indirect or consequential loss. Our total liability is limited to the amount paid for your order. This does not affect your statutory rights.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact Us

Email: web@tideshomeandgarden.co.uk

Showroom Address: 18 High Street, Brentwood, Essex, CM14 4AB