Kirsty Black Open Back Counter Stool

Delivered from us, with love.

 

At Tides Home & Garden, we pride ourselves on offering a personal, professional delivery experience — from order to doorstep. To keep things smooth and stress-free, please read the information below before placing your order.

Please note: We only deliver within the UK.

Click & Collect – Free

We offer free collection from our showroom at 18 High Street, Brentwood, Essex.

• We’ll let you know when your items are ready.
• For larger items, we require 48 hours’ notice before collection and ask that you collect on the pre-arranged day due to limited space.
• Smaller items can be held for up to 5 days.
• If you do not collect, or give less than 48 hours’ notice to change your collection day, a £20 restocking fee will apply.

Please bring ID and proof of purchase when collecting.

Two-Man Delivery Service

Available Monday–Friday across mainland England and Wales.

• Delivery starts from £45–£180, depending on order size and postcode.
• We may charge more for larger or multiple items — we’ll confirm your exact cost at checkout or by email.

Assembly – £60

Need a hand? Let us do the heavy lifting.

For an additional £60, we will:

• Deliver to your room of choice
• Unwrap and assemble the furniture
• Leave you to sit back and enjoy
• fees many vary depending on how many items

Rubbish Removal 

After assembly, we can take away the packaging.

If you’re unsure about your order, we recommend keeping packaging until you’re happy with your purchase.

Courier Delivery

We offer courier delivery for smaller items such as cushions, accessories, and lightweight furniture.

• Delivery costs from £3.95–£25, shown at checkout
• Most orders arrive within 5–10 working days
• Once dispatched, you’ll receive full tracking details via email, including a 2-hour delivery window (where applicable)

Pre-Orders

For pre-order items, estimated delivery dates are shown on the product page where available.

Orders with both in-stock and pre-order items may arrive separately. We’ll keep you updated every step of the way.

Before You Order – A Quick Checklist

To ensure smooth delivery, please check the following before placing your order:

• Have you measured the space where your item is going?
• Will it fit through doorways, stairwells, or lifts?
• Are there parking or access restrictions at your address?
• Do you need the item assembled?
• Can someone be home to receive delivery?

If we can’t complete delivery due to access issues or a no-show, a redelivery charge will apply. We reserve the right to charge a £20/week storage fee until delivery is rearranged.

Preparing for Delivery

Access & Parking:

Our delivery vehicles are not small. If there are tight turns, stairs, or parking restrictions, please let us know in advance. If we’re unable to access your property safely, we may refuse delivery. Additional charges may apply.

Protecting Your Home:

Please move any breakables and cover flooring if needed. For health & safety reasons, our team cannot remove footwear.

Measure, measure, measure:

If the item doesn’t fit, and we cannot deliver to the requested room, we may have to leave it in a safe alternative spot or return it — incurring delivery and restocking fees.

Need to reschedule?

Give us at least 24 hours’ notice to change your delivery date. Short notice may result in a redelivery charge.

Delivery Times

• Deliveries are made Monday–Friday, typically between 8am–8pm.
• Larger items will be delivered via our own team or trusted partners, who will confirm a 3-hour time slot in advance.
• Courier deliveries (smaller items) will provide a 2-hour delivery window via text or email the morning of delivery.

Upon Delivery

• Please inspect your items before signing. If you can’t inspect straight away, sign as ‘unchecked’.
• You have 48 hours from delivery to report any faults, damages or missing items.