Delivered from us, with love.

 

Delivery Information

At Tides Home & Garden, we pride ourselves on offering a personal, professional delivery experience — from order to doorstep. To keep things smooth and stress-free, please read the information below before placing your order.

Please note: We currently deliver within mainland UK only.

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Click & Collect – Free

Collect your order from our showroom at 18 High Street, Brentwood, Essex.

• We’ll contact you when your items are ready.

• For large items, please give us 48 hours’ notice before collection and collect on the agreed date (due to limited storage space).

• Smaller items can be held for up to 5 days.

• If you do not collect within this time or change your collection date with less than 48 hours’ notice, a £20 restocking fee will apply.

Please bring: ID and proof of purchase.

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Two-Man Delivery Service

Available Monday–Friday across mainland England and Wales.

• Prices start from £45–£180, depending on order size and postcode.

• Larger or multiple items may incur a higher cost — we’ll confirm this at checkout or by email.

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Assembly Service — from £60

Let us do the heavy lifting:

• Deliver to your room of choice.

• Unwrap and assemble your furniture.

• Remove packaging (optional).

Fees may vary depending on the number of items.

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Rubbish Removal

We can remove packaging after assembly.
If you’re unsure about your purchase, we recommend keeping the packaging until you’re happy with the item.

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Courier Delivery

For smaller items (cushions, accessories, lightweight furniture):

• From £3.95–£25, shown at checkout.

• Most arrive within 5–10 working days.

• Tracking details provided by email; some couriers also offer a 2-hour delivery window.

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Pre-Orders

• Estimated delivery dates are shown on the product page where available.

• Orders containing both in-stock and pre-order items may arrive separately.

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Before You Order — Delivery Checklist

Please check:

• Item fits your space and access points (doorways, stairs, lifts).

• Any parking or access restrictions are advised in advance.

• If assembly is required.

• Someone can be home to receive the delivery.

If delivery cannot be completed due to access issues or a missed appointment:

• A redelivery charge will apply.

• Storage may be charged at £20/week until delivery is rearranged.

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Preparing for Delivery

• Access & Parking: Let us know in advance if there are tight turns, stairs, or restrictions. Unsafe access may result in refusal and additional fees.

• Protecting Your Home: Move breakables and cover flooring if needed. For health & safety, our team cannot remove footwear.

• Measuring: If the item doesn’t fit, we may have to leave it in an alternative safe place or return it, incurring delivery/restocking fees.

• Rescheduling: Give at least 24 hours’ notice to change your delivery date — short notice may result in a redelivery charge.

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Delivery Times

• Deliveries: Monday–Friday, 8am–8pm.

• Large items: We or our trusted partners will confirm a 3-hour time slot in advance.

• Courier items: Often include a 2-hour delivery window on the day.

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Upon Delivery

• Please inspect items before signing. If unable to check immediately, sign as “unchecked”.

• Report any faults, damage, or missing parts within 48 hours of delivery to web@tideshomeandgarden.co.uk.

• We are not liable for delays caused by third-party couriers, weather conditions, or events outside our control.