Yes, we offer a white-glove delivery service for large furniture pieces. This includes room-of-choice delivery, unpacking, and removal of packaging.

In-stock accessories are typically dispatched within 3–5 working days. For furniture and made-to-order items, delivery times vary—our team will confirm the lead time once your order is placed.

Absolutely. Simply select “local collection” at checkout, and we’ll contact you to arrange a convenient time for collection from our Brentwood showroom.

We accept returns on eligible in-stock items purchased online within 14 days of delivery for a full refund. Items must be unused, in their original packaging, and in resalable condition. Return shipping is the customer’s responsibility.

We do not offer refunds for in-store purchases. However, we are happy to offer an exchange or store credit, valid for six months from the date of purchase. Restocking fees may apply.

Bespoke, made-to-order, or customised items are non-refundable and non-returnable. This includes items specifically ordered or tailored to your request.

Please contact us at web@tideshomeandgarden.co.uk with your order number and reason for return. We’ll confirm your eligibility and provide return instructions.

If your item hasn’t yet been dispatched, we’ll do our best to accommodate changes. Contact us as soon as possible after placing your order.

We accept all major credit and debit cards. We also offer Klarna at checkout, so you can spread the cost with interest-free instalments.

We’re currently relocating from No. 8 to No. 18 Brentwood High Street. Our brand new showroom opens May 2025—follow us on Instagram for updates and behind-the-scenes content.

Yes, many accessories are available for immediate takeaway. Furniture purchases may require home delivery depending on size and availability.

Our £500 per room design package includes mood boards, spatial planning, sourcing, and full presentation—tailored to your home and lifestyle.

Yes, we offer both in-store and virtual consultations. Whether you need a full redesign or just advice on finishing touches, we’re here to help.

Absolutely. We offer informal consultations to help you get started, with no pressure to commit to a full project.

Where possible, we partner with suppliers who prioritise sustainable materials and ethical practices. We’re always working to reduce our environmental impact.

We reuse supplier packaging when we can and are gradually moving towards recyclable and eco-conscious materials for all orders.