CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS
**** PLEASE NOTE****
We are adhering to Government guidelines during the Covid 19 outbreak. We have taken lots of new measures in store to ensure the safety and wellbeing of our staff and customers. If you have any concerns, please email us before coming in store or ordering at firstname.lastname@example.org Why not make use of our click and collect service.
Delivered from us with love. We pride ourselves on providing you with the most professional and easy service and want to make your experience from ordering to delivery as smooth as possible. So please read and check our delivery and returns instructions before you purchase.
Some important things to check and prepare before ordering....
Collection - Free
We offer a free collection service from our Stores in Brentwood, Essex. We will let you know when your items are in stock and will contact you to arrange a time and date when you can collect. We will need 48 hours notice for larger items and these can only be collected on the day arranged due to limited space. Smaller items can be held for up to 5 days. If you fail to collect or give us less than 48 hours notice, there will be a restocking fee of £20 before we can rearrange another day for collection. Proof of ID and purchase is required on collection.
Our two-man delivery is free on all orders over £1500.00 in Mainland England and Wales (Sale Items are excempt from free delivery over £1500, any orders containing sales items will not offer this service). We can also deliver free to most mainland postcodes in Scotland for orders over £2500.00. (Please confirm if we deliver to your address before placing an order). Don’t panic! If your address falls outside of these two areas, contact us via email to email@example.com and we will try our best to give you a quote. (Available Mon-Fri). This service does not include taking away packaging.
Two Man Delivery
Furniture orders under £1500.00 to Mainland England and Wales will be from £40 to £55 (Available Mon-Fri)
White Glove Service
Table too heavy, Schedule too busy? We offer an additional assembly service to take the pressure off. For an additional £45 we will deliver your goods to the room of your choice, unwrap, assemble and take away rubbish (keep packaging if undecided on your purchase, see delivery T’s & C’s) leaving you to sit back relax and enjoy your furniture.
We offer a service in which your gorgeous new items will be lovingly wrapped and shipped to you via one of our faithful couriers. This will include products such as cushions, soft furnishings, home accessories and smaller furniture items at a cost of between £3.95 to £25.00 this will be shown at time of ordering. On average orders can take up to 10 days to be with you, we will keep you updated and as soon as your order is dispatched we will email you with the tracking number for your order so you can see its progress to you. (Available Mon-Fri).
Please email orders@tideshomeandgarden for a quote.
We know you will be excited to receive your lovely new products, but here are some checks and preparations we advise before ordering to ensure a successful and stress-free delivery.Happy with your order and delivery booked? Here’s some essential preparation pre-delivery
Access To Your Property
Our delivery vehicles are not small, so if you think there may be an issue with access for our lorries, then you must inform us of this before delivery and we may need to gain more information from you to plan a successful delivery. Also, if there are any parking restrictions that require a permit or any problems with parking i.e. we are unable to delivery your lovely items or get a parking ticket, this will be a chargeable cost to you the customer. We must be informed before delivery if you do not have a ground floor access i.e. Flat or apartment.
How To Prepare Your Home
It is important to protect your lovely flooring and carpets and move any breakable objects that may get knocked or damaged along the route of your furniture delivery. Please be aware that for health and safety reasons our delivery drivers are unable to remove any footwear.
Does It Fit?
It is so important to measure your access for furniture into your home, is the door wide enough or the hallway and is there space to turn the furniture to reach the room of your choice? Does it fit in your room? Does it fit in a lift? If we can’t deliver your furniture to the room you would like, we may have to leave it somewhere else that is convenient to you or take it away (lost delivery and restocking fees will apply). If our delivery team feel there may be damage to your property or unsafe to deliver due to access issues not pointed out to us, they have a right to refuse delivery (which again will incur fees) So the tip is measure, measure and measure again.
Need To Make Changes To Your Delivery?
We understand that sometimes the best plans may need to change so make sure that if you need to change a date for delivery, that you give us at least 24 hours notice to avoid incurring costs as we need to allocate space, get stock ready and route plan to get to you on time.
What Time Will My Delivery Arrive?
For larger items, our delivery company will email you when they have possession of your lovely furniture and give you an estimated time of arrival, and usually confirm within a week with a delivery date with a 3 hour time slot, but sometimes circumstances out of our control, like traffic issues are unavoidable but our drivers will contact you as soon as they realise there may be a delay. Smaller items are sent out with our courier company who will send you an email or a text on the morning of delivery with a 2 hour time slot and tracking details, if this does not fit in with your plans you can reply to them and reschedule.